Sunshinedragons Guarantee and Policies

Guarantee:
Live arrival is guaranteed. This guarantee is void if someone is not home to sign for or recieve the package as was previously arranged ahead of time.

In the unlikely event that your animal arrives dead (this has never happened to us), please contact us immediately before taking any actions. Please do not throw away the animal or box as we will ask for proof by photos. If you do not contact us within 24 hours and do not provide the necessary proof and details, we will be unable to replace your order. A replacement is at our discretion depending on the circumstances.

We “Pre-sell” a majority of our animals upon hatching. This is mainly dictated by the high demand, quality, price value, and reputation of our premium dragons. We even have consumers willing to pre-buy “eggs” that have not even hatched. We do not accept that business practice. Once a Bearded Dragon is paid for it is now yours and you own it.

We typically send out advance notice to our mailing list customers first-Pre-selling. This practice enables us to offer high quality Genetics/Bloodlines & Color at a more than fair Market value. Pre-selling typically allows us to establish lower prices on Premium Quality Dragons for those customers that commit to obtaining a Dragon under our pre-sell policy. Nevertheless this commits Sunshinedragons to the expense of holding your dragon, raising it for up to 6-10 weeks before shipping, which is typically longer & more expensive than the majority of the industry. Although this raises our cost of care, we are more concerned & comfortable with sending you a healthier, better cared for dragon. Pre-selling offers a higher priority pick based on when we receive payment in comparison to other pre-sold dragons.

Be aware that by pre-selling Dragons we are able to offer you a higher quality Dragon for less than the typical market value. At times we even have special offers such as special prices for pre-sold purchases. This policy may cause us to turn away customers, or are not be able to offer other customers priority if we have already accepted payment and pre sold you a dragon.

Sexing: We do our best to offer accurate sexing on all of our animals. Although we have a great track record, sexing is not guaranteed.

Therefore refunds are offered based on the following circumstances only:
We will refund money on Pre-sold dragons if notified within 5 days of receipt of payment. We will typically accommodate refunds on pre-sold Dragons if we have sold out of that particular clutch of Dragons including the pre-sold Dragon.

Deposits of 50% will hold a dragon, yet you may not receive the same priority as a Pre-sold Dragon purchaser may receive. Deposits are refundable under the same guidelines as pre-sold dragons.

Parental consent is required to sell to customers under the age of 18. We will communicate with a minor however the purchase must be made by an adult.

We guarantee satisfaction and want you to be happy with your purchase. If for any reason you are unsatisfied with the animal when you first receive it, we ask that you please contact us within 24 hours to discuss a return/ replacement. You need to notify us for replacements on the basis of satisfaction with a request within 24 hours of arrival and the animal must be returned to us within 48 hours. We do not cover shipping cost for this type of replacement.

We offer a health guarantee for up to 15 days. The guarantee is valid if you notify us within 3-5 days of any health concerns. You must follow the care instructions on our carsheets to a reasonable degree. All replacements are dependent on the animal being shipped back to us within 5 days or proper proof shown. Health replacements include the animal and we cover shipping costs. Replacements are limited to equal value of the purchase price.

We are unable to accept returns on animals that have been in any contact with other reptiles. Your new pet should be quarantined alone and away from any other reptiles you have. This is dues to certain viruses and parasites other animals could carry. Once you shipped the animal back to us could infect our entire colony, and this is a risk we can not take. If your reptile is kept with other dragons or other reptiles any guarantee is void.

If returning an animal for satisfaction or a health problem please make arrangements to do so quickly. This is critical to the animal’s health. Shipping is stressful on any animal and we want the dragon is a stable environment as soon as possible.

Coloration:
Bearded dragon coloration may depend on a variety of variables i.e. lighting provided, diet, age, stress, etc. of your dragon. We prioritize based on your place in the reservation line based on purchase. We look at the coloration showing at the time of sale, but we also take into account genetic potential, bloodlines, and personality of the genetics.
We do not inbreed or line breed to the best of our knowledge on the information we have on each Breeder. Patterns and coloration develop over time. As with any living animal brothers, sisters may vary, which are not in our control. Parents, and past history represents our best guess for color in the future

Health and information on parasites and dragons*
Parasites are common in reptiles, and may levels may jump during shipping and new environments due to stress. Often a reptile can control and lower levels on their own through with stress reduction, proper care, and environment. Its a good idea to get a fecal check by a qualified reptile vet within a month or so of owning your dragon. We suggest only treating high loads of parasites. Low levels do not usually harm the animal and the medicine can sometimes hurt them more. If your animal is eating well and growing well it most likely does not carry a high parasite load.

Customer Service:
We Pride Ourselves on the on Customer Support, & Health of our animals! We attempt to go above and beyond for the care of our breeders and hatchlings. We ask that if you notice any problems with any of our animals, please contact us immediately and as often as necessary. We believe strongly in good customer service, We will be happy to help at any time with your animal. We also provide detail care sheets on our web site to guide you in the proper care of your animal. We feel that if you follow the care instructed, your reptile should live a healthy, happy life.
Reptiles may require a short period of time to adjust to new surroundings. It is normal that it may initially affect their behavior, eating etc. Our animals typically adjust easily, yet we will be happy to talk you through this adjustment period with any questions or concerns you may have.

Payment:
We take Visa, MasterCard, Discover, American Express, Paypal, and money orders. We pre-sell our animals therefore you should contact us to make sure what you may want is still available.

We will only hold an animal for 24 hours without payment or a deposit unless previous arrangements have been made. If you are sending payment by mail, we need to receive it within 4 days for us to hold the animal.

We do our best to offer a fair and reasonable Price Value for Premium quality Bearded Dragons. At times we have promotions that are often at special low market prices for our animals. Bearded Dragon prices also range dependent on coloration, size & genetics. Feel free to ask us for further explanation in these cases. Quantity discounts may be possible.